Tyra Builders (“we,” “our,” or “us”) is committed to protecting the privacy and security of our clients, website visitors, and service users. This Privacy Policy explains how we collect, use, and safeguard your personal information. By using our website (tyrabuilders.co.uk) or engaging with our services, you agree to the terms of this policy.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
When you contact us or request a quote, we may collect:
Full Name
Email Address
Phone Number
Property Address (for service inquiries)
Project Details (to provide an estimate or service consultation)
1.2 Automatically Collected Information
When you visit our website, we may collect:
IP Address
Browser Type & Device Information
Pages Visited & Time Spent on Site
Referring Websites
This helps us improve user experience and website functionality.
1.3 Payment Information
For services that require payment, we may process:
Billing Details (processed through secure third-party payment providers)
Transaction History
Tyra Builders does not store or process credit/debit card details directly. Payments are handled securely by trusted third-party providers.
2. How We Use Your Information
We use collected data for the following purposes:
✅ Service Communication – Responding to inquiries, providing quotes, and coordinating project details.
✅ Service Fulfillment – Carrying out contracted services, including home renovations, refurbishments, and installations.
✅ Marketing & Promotions – Sending updates, special offers, and newsletters (with user consent).
✅ Website Improvement – Analyzing visitor behavior to enhance site performance and user experience.
✅ Legal & Security Compliance – Preventing fraud, ensuring compliance with UK law, and protecting client data.
3. Sharing & Disclosure of Information
We do not sell, rent, or trade your personal data. However, we may share your data under the following circumstances:
✅ With Service Providers – Trusted third-party contractors, such as electricians, plumbers, or payment processors, to deliver requested services.
✅ Legal Requirements – If required by law, court order, or government regulations.
✅ Business Transfers – In case of mergers, acquisitions, or business restructuring, your data may be transferred to the new entity.
All third-party service providers are contractually obligated to keep your data secure and use it only for specified purposes.
4. How We Protect Your Information
Tyra Builders implements strict security measures to protect personal data from unauthorized access, loss, or misuse. Measures include:
🔒 Data Encryption – Secure encryption protocols for data storage and transmission.
🔒 Restricted Access – Only authorized personnel can access customer information.
🔒 Regular Security Audits – Monitoring our systems for vulnerabilities and potential threats.
Despite these precautions, no online transmission is 100% secure, so we encourage users to take precautions when sharing sensitive information online.
5. Your Rights & Choices
Under UK and GDPR laws, you have the following rights regarding your personal data:
✅ Access & Review – Request a copy of the personal data we hold about you.
✅ Correction – Ask us to correct inaccurate or outdated information.
✅ Deletion (“Right to Be Forgotten”) – Request removal of your data (unless legally required to retain it).
✅ Opt-Out of Marketing – Unsubscribe from promotional emails anytime.
✅ Data Portability – Request your data in a structured, machine-readable format.
✅ Restrict Processing – Limit how we use your data under certain conditions.
To exercise these rights, please contact us at [Insert Email Address].
6. Data Retention
We retain personal data only for as long as necessary:
Customer inquiries & quotes – Retained for 6-12 months for follow-ups.
Service contracts & invoices – Retained for legal and tax purposes (up to 7 years).
Marketing data – Retained until you unsubscribe or request deletion.
After retention periods expire, your data will be securely deleted or anonymized.
7. Cookies & Tracking Technologies
Tyra Builders uses cookies to enhance your browsing experience.
7.1 What Are Cookies?
Cookies are small text files stored on your device that help improve website performance and personalization.
7.2 How We Use Cookies
Essential Cookies – Required for site functionality (e.g., login sessions, security).
Analytics Cookies – Help track website traffic and improve user experience.
Marketing Cookies – Used for personalized ads and promotions.
7.3 Managing Cookies
You can disable cookies in your browser settings. However, this may impact website functionality.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., social media, supplier pages). Tyra Builders is not responsible for external privacy policies, so we advise reviewing their terms separately.
9. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect data from minors. If a parent/guardian believes their child has provided personal data, please contact us for immediate removal.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website. If significant changes occur, we will notify users via email or website alerts.
11. Contact Information
For inquiries, complaints, or further clarifications, please contact us at: office@tyrabuilders.co.uk
